Terms and conditions of services for Groutit Qld. By approving your quote and employing the services of Groutit Qld,

that you have read and agree to the terms and conditions below.

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​1. Definitions

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In these terms and conditions:

a) "Client" means the person purchasing the services upon these terms and conditions and any entity acting on

behalf of or with the authority of the Client; and

b) "Supplier" means Groutit Qld; and

c) "Services" means any services quoted or carried out by Groutit Qld

 

2. Payment Terms

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Payment to be made via Direct Deposit. Payment is due on the day of completion, with 24 hours allowed for payments to process. Payment Receipts on request.

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Late payments may incur interest charges. If your payment is more than 30 days late, we will utilise a debt collection agency to take over the request for payment, and you agree that in this circumstance, you will pay the full debt collection fee (100% of the debt collectors' fee) in addition to the overdue payment plus interest.

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3. Access

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Clients are requested to ensure easy access is available, particularly in apartment buildings where you require a code or fob

to obtain entry. It is important that we can get in and out freely and have parking close by.

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4. Drying Times

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Tile re-grouting (including epoxy) and silicone sealing work requires a minimum of 24 hours to 'cure' before it can be used.

Keep the area clean, dry and free of traffic for 24 hours, or the warranty becomes void. A call-out fee will apply if we are required to repair any re-grouting work due to it being touched or walked on.

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5. Weather

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Weather may affect work - delays are possible during severe thunderstorms or wet weather. Outdoor areas are often delayed due to rain, including balconies, and any outdoor re-grouting work.

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Clients are advised that we may need to set up electrical tools outdoors and undercover if it's raining. We request clients ensure we have access to a power outlet either directly outside, in a garage or with an extension lead running into the yard or balcony.

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6. Cleaning of Grout & Mould

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Groutit Qld takes no responsibility for mould or 'dirtiness' of grout and silicone after service. Grout requires maintenance and regular cleaning, especially in wet areas. This is beyond our control.

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Whilst we use mould-resistant products, it is the client's responsibility to keep grout and silicone clean and free of mould. Keep as much natural light as possible in the area and dry the recess using a towel whenever possible, and allow the shower to dry out.

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Do not apply anything to new grout or silicone work for 48 hours after completion. Keep all areas dry and clean for 24 hours after completion, and do not touch or step on wet grout or silicone.

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7. Client Obligations

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The Client agrees to remove any furniture, furnishings or personal items from the vicinity of the works and agrees that Groutit Qld shall not be liable for any damage caused to those items through the Client's failure to comply with this clause.

Clients are also required to provide clear access to the work area, and that parking is available.

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8. Defects

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The Client shall inspect the Services after completion and shall, within seven (7) days of completion (time being of the essence), notify Groutit Qld of any alleged defect, shortage in quality, damage or failure to comply with the quote. If the Client fails to comply, then the Services shall be presumed to be free from any defect or damage. For defective issues, the Client must report the issue to Groutit Qld to arrange either a repair or replacement.

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9. Warranty

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Groutit Qld will guarantee its;

a) Service Warranty for workmanship against leakage for a period of 7 years on a full shower re-grout from date of completion

b) Groutit Qld guarantees that if any defect in workmanship becomes apparent and is reported to Groutit Qld, then Groutit Qld

will either (at Groutit Qld's sole discretion) repair or replace the defect.

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​9.1 The warranty does not apply if;

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a) the shower is affected by any structural movement, however caused;

b) the shower is affected by any substrate movement, however caused;

c) any damage is caused to the area treated or the surrounding area that may affect the Service;

d) there are latent defects within the premises in reasonable proximity to the treated area at the time of, or which become apparent after the Service.

e) an alteration or replacement of any fixture or fittings is undertaken after the original Service, which in any way detrimentally affects the treated areas;

f) any plumbing, works, or moisture have subsequently detrimentally affected the treated area;

g) any flooring, sheeting, substrate, materials or tile bonding arises which in any way detrimentally affects the treated area;

h) any pre-existing or subsequent tiling problem, relating either to the adherence of the tiles or the inherent quality of the tiles, arises that detrimentally affects the treated area;

i) a moulded shower or bath moves away from the walls;

j) a moulded shower or bath is affected by any twisting or deflection, however caused;

k) the shower has been used within twenty-four (24) hours after the Service.

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9.2 The warranty does not cover;

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a) existing tiling work, growth or mould, mildew and bacteria, periodic cleaning or maintaining grout integrity;

b) calcification formation or secondary formation;

c) any accidental chipping, scratching or cracking of existing tiles in the re-grouting process. (All due care will be taken to avoid this occurring. The customer understands and accepts that this is a risk associated with the process of re-grouting);

d) the appearance of the shower, including product and grout colour matching.

e) variations in thickness of product application due to the initial placement of tiles.

f) staining, discolouration or degradation over time directly or indirectly as a result of using non-approved cleaning products or personal care products, or secondary mould growth.

h) any defect or damage which may be caused or partly caused by or arise through;

1.  failure on the part of the Client to properly maintain the treated area; or

2.  failure on the part of the Client to follow any instructions or guidelines provided by Supplier; or

3.  fair wear and tear, any accident or act of God.

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9.3 Groutit Qld is not the manufacturer of the products used in provided Services. All products are covered by the

manufacturer's warranty. Groutit Qld shall be under no liability whatsoever, except for the express conditions as

detailed in the manufacturer's warranty.

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9.4 With all warranty claims, the onus will be on the Customer to provide proof of purchase.

 

​​​​​10. General​

a) Groutit Qld reserves the right to review these terms and conditions at any time.

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